Mission, values, norms, vision

Every citizen or company contributes to the financing of living together. This is done by allocating part of its income or the price of its purchases for the benefit of the community. These are the taxes, the duties.... We make life easier for every citizen and company in relation to this obligation to contribute and check that everything is going properly.

To work effectively, we can rely on the numerous data in our possession. This includes shared information, but also data that we make up ourselves, such as everyone's heritage data .

We also protect this living together by fighting (pro)actively against tax fraud and abuses. We do prevention, make citizens and businesses aware  of the risks they face and encourage them to adopt compliant behaviour. Those who deliberately break the rules are sanctioned.

It is the political level that decides who contributes for how much and how public funds are used. We ensure correct perception of these resources and support decision-makers with our knowledge, data and expertise, so they can make informed decisions.

As well as financing it, we reinforce living together by contributing to its financial stability. We offer financial protection to every citizen in the event of the failure of a bank or credit institution. We guarantee in a reliable and secure way the identification of the owners of each property. We manage certain compulsory or voluntary deposits, consignations or guarantees , ensuring their security and availability. We lend the amounts collected at advantageous rates to Belgian towns and municipalities. We also guarantee monetary stability by producing coins.

Being part of the European Union has also led us to take on a much broader role than the financial aspect. Thanks to our presence at the Belgian borders , we protect day and night our living together against various types of fraud and crime, such as drug trafficking or counterfeiting, but also against terrorism by controlling goods entering the country. At the same time, we are ensuring a balance between this control and the smooth flow of goods to avoid any negative impact on the economy.

We are also fighting money laundering and terrorist financing. We identify people who own or control companies in order to preserve the integrity of the financial system.

Our involvement in the flow of goods and financial flows also enables us to implement the measures and economic sanctions decided by the European Union.

Finally, our expertise enables us to extend the scope of our mission even further. For example, we help other public services by recovering debts. We also manage certain public assets both real estate and movable property.

Our mission is essential to the proper functioning of living together. We need to get it right. Therefore, we are committed to treating everyone fairly and honestly. In this way, we always comply with legislation and regulations and ensure that we are just and fair. We give reasons for our decisions, we opt for dialogue and trust, and we are transparent about our objectives and results. We behave in an irreproachable and respectful manner.

We also try to meet the legitimate needs and expectations of every citizen or company in the most appropriate way possible. We are at their beck and call and communicate transparently to ensure accessible service delivery. We also remain alert to potential new needs in the company.

We are aware of the social role we play and pay a lot of attention to the trust between citizens and the authority we are representing. We therefore always act integrely and fairly and thus avoid any form of corruption.

We aspire to professional excellence and are motivated to make our public service work as well as possible. We demonstrate commitment, dedication and perseverance and are open to modernisation and change. As part of our personal development project, we are eager to learn and flexible, and we dare to evaluate both the way our organisation works and the way we work ourselves, in order to evolve in a positive way.

At FPS Finance, we therefore act in a fair, upright, committed and helpful way. For the best results, we are flexible, responsible, open-minded and committed.

We want to be a reliable public service supported by committed and competent employees. We are working together to contribute to the country's financial health.

To achieve this, we are constantly improving our services, with the ambition of offering high-quality and accessible digital solutions. At the same time, we continue to offer targeted support for citizens with fewer digital skills.

We want to actively involve our external partners in the development of these services. In this way, we build lasting relationships of trust, both nationally and internationally. By sharing our knowledge and data securely and transparently, we increase the efficiency of our processes and limit disputes.

Our collaborators are at the heart of our success. That's why we invest in their growth, development and well-being. We want to create a working environment where they can fully invest in the organisation's objectives.

We base our decisions on data and technology to better support citizens and businesses in meeting their tax obligations and to fight fraud more effectively. Innovation helps us to make our processes more efficient, while respecting ethics and confidentiality.

In the future, we will continue to strengthen our functioning. Our focus is on a modern, safe and sustainable organisation, taking into account the needs of today and tomorrow.

FPS Finance - on the road to a reliable public service where committed and competent employees work together to contribute to the country's financial health.